Data Entry and Front Desk Receptionist

Travis Air Force Base, CA

Full Time

Program Management

Entry Level

Position: Data Entry/Front Desk Receptionist

Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.

Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.

Key Responsibilities
Front Desk and Discovery Resource Center (DRC) Operations:

Open and close the M&FRC Front Desk and DRC, including turning on/off equipment, stocking printers, and maintaining a clean, professional environment.
Greet and log customers into AFFIRST, administer Personnel Readiness Inventory (PRI) or other assessment tools, and provide Statement of Understanding forms.
Inventory computer equipment at the start and end of each shift, reporting any loss or damage within 30 minutes.
Perform daily housekeeping tasks, such as dusting, cleaning surfaces, and organizing materials.

Customer Service and Information & Referral (I&R):

Assist walk-in and phone customers with information on M&FRC services, including financial education, transition assistance, careers, spouse employment, relocation, and family readiness.
Provide knowledgeable referrals to agencies listed in the DRC, MilitaryHomefront.dod.mil, and MilitaryOneSource.com.
Answer phone calls within three rings, assist with class scheduling, and direct calls to appropriate staff.
Assist clients with basic computer use, including job applications, resumes, and printing.

Transition Assistance Program (TAP):

Accurately collect, input, and track TAP data, including DD Form 2648, workshop rosters, and materials inventory in AFFIRST and DMDC.OSD.MIL.
Coordinate with TAP Core Compliance Expert to manage workshop registrations and statistical reports.

Administrative Duties:

Input and track DRC visits in AFFIRST, maintain sign-in logs, and document resource usage.
Check in/out resource materials, verify patron eligibility, and follow up on overdue items.
Perform general maintenance on non-network computers, troubleshoot equipment issues, and ensure printers are stocked.
Attend and record weekly M&FRC staff meetings, providing typed minutes within two working days.
Comply with AFI 33-322 (Records Management), AFI 33-332 (Privacy Act), and DoD Regulation 5400.7 (FOIA).

Additional Tasks:

Conduct quarterly instructional classes on basic computer and Microsoft Office usage, including two evening sessions.
Issue vouchers for special programs (e.g., Car Care) and assist with faxing approved documents.
Clear user CAC/PKI certificates and temporary Internet files weekly.
Maintain job listing boards by posting new listings and purging outdated ones weekly.

Qualifications

Fluent in English (speaking and writing).
Competent in operating Dell-compatible computers and proficient in Microsoft Office.
Basic communication skills for interacting with diverse patrons.
Understanding of military protocol, family systems, and ability to work with diverse populations.
Satisfactory punctuality and attendance record per commercial standards.
Ability to obtain a favorable National Agency Clearance (NAC) for CAC card and LAN access.

Preferred:

Minimum 12 credit hours in social sciences/social work or prior experience in an Air Force M&FRC.

Salary

$43,000.00

Location

Travis Air Force Base, California

Benefits:

Health Benefits (Medical, Dental, Vision and Hearing)
Retirement Benefits (401k)
Paid Time Off (For Qualifying Members)

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Data Entry and Front Desk Receptionist

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