Business Continuity Manager
Tallahassee, FL
Full Time
Information Technology
Experienced
Position: Business Continuity Manager
Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.
Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.
Key Responsibilities
The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must have excellent communication, organization, and critical thinking skills with a keen attention to detail. The scope of work the candidate will perform is broad. The candidate will lead the enterprise-wide implementation of ServiceNow Business Continuity Management (BCM) module, ensuring seamless integration with existing ServiceNow applications and third-party systems. The candidate will coordinate with Information Security staff to implement comprehensive risk procedures across the enterprise.
Experience
Qualifications
Salary
Location
Benefits:
Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across globe. Black Fox has exemplified excellence by receiving the 2021 University of Connecticut’s School of Business Veteran Impact Award, the 2022 Department of Labor’s HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award.
Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.
Key Responsibilities
The candidate selected for this position must be a highly motivated, self-starter, independent worker with high initiative. The candidate must have excellent communication, organization, and critical thinking skills with a keen attention to detail. The scope of work the candidate will perform is broad. The candidate will lead the enterprise-wide implementation of ServiceNow Business Continuity Management (BCM) module, ensuring seamless integration with existing ServiceNow applications and third-party systems. The candidate will coordinate with Information Security staff to implement comprehensive risk procedures across the enterprise.
- Configure and customize ServiceNow BCM module to meet enterprise requirements
- Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems
- Develop custom forms, business rules, and UI policies to optimize BCM functionality
- Manage ServiceNow BCM system upgrades, patches, and feature enhancements
- Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies
- Configure business impact analysis (BIA) tools and automated RTO/RPO calculations
- Develop service dependency mapping and single point of failure identification procedures
- Design and implement standardized business continuity plan templates within ServiceNow BCM
- Configure automated plan maintenance, version control, and approval workflows
- Develop comprehensive ServiceNow BCM training programs for all user types
- Create user guides, process documentation, and self-service resources
- Conduct training sessions and workshops for platform users and administrators
- Monitor ServiceNow BCM performance and identify optimization opportunities
- Implement automated feedback collection and analysis procedures
- Develop continuous improvement workflows and enhancement tracking systems
- Must complete daily reporting activities
- Other duties as assigned
Experience
- 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles.
- 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance)
- Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies.
- Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.
- Knowledge of ServiceNow Platform Architecture - Deep understanding of ServiceNow BCM module, CMDB integration, and workflow automation
- Knowledge of Business Continuity Standards - ISO 22301, NFPA 1600, and industry-specific regulatory frameworks
- Knowledge of Risk Management Methodologies - Quantitative and qualitative risk assessment, business impact analysis, and threat modeling
- Knowledge of IT Infrastructure and Services - Enterprise architecture, cloud services, disaster recovery technologies, and ITIL frameworks
- Knowledge of Integration Technologies - REST/SOAP APIs, middleware platforms, and enterprise system connectivity
- Skilled in ServiceNow Development - Advanced scripting, custom application development, and system configuration
- Skilled in Workflow Automation - Process design, orchestration, and automated response system development
- Skilled in Data Analysis and Reporting - Performance analytics, dashboard creation, and compliance reporting
- Skilled in System Integration - API development, data synchronization, and third-party platform connectivity
- Skilled in Testing and Validation - Exercise design, automated testing workflows, and results analysis
- Skilled in Project Management - Large-scale implementation planning, resource coordination, and stakeholder management
- Skilled in Crisis Management - Incident response coordination, emergency communication, and recovery planning
- Ability to Perform Systems Thinking - Understanding complex interdependencies and cause-effect relationships
- Ability to Perform Problem-Solving - Root cause analysis, solution design, and optimization identification
- Ability to Communicate Technical Information - Clear procedure writing, user guide creation, and system documentation
- Ability to Engage Stakeholders - Executive presentation, cross-functional collaboration, and change management
- Ability to Lead Change Management - Organizational transformation, user adoption, and cultural integration
- Ability to Make Risk-Based Decisions - Risk-based judgments, priority setting, and resource optimization
- Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management
- Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture
- Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
- Ability to follow established processes and practices.
- Ability to adhere to compliance standards.
- Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.
Qualifications
- Bachelor’s Degree in Computer Science or another related field.
Salary
- $115,000.00
Location
- Tallahassee, Florida
Benefits:
- Health Benefits (Medical, Dental, Vision and Hearing)
- Retirement Benefits (401k)
- Paid Time Off (For Qualifying Members)
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