Senior Business Continuity Manager

Atlanta, GA

Full Time

Business Intelligence

Senior Manager/Supervisor

About Black Fox Black Fox is a certified ISO 9001:2015 and ISO 22301:2019 firm with an array of experience in managing and delivering professional services to public, private, education institutions, and nonprofit organizations across the globe.

Black Fox has exemplified excellence by receiving the 2021 University of Connecticut's School of Business Veteran Impact Award, the 2022 Department of Labor's HIREVet Medallion Gold Award, and the 2023 Small Business Administration Veteran Owned Small Business of the Year Award. Since its inception, Black Fox has been a recognized leader in the development and implementation of information management and solutions. We depend on a diverse team of talented staff to design, develop, and deploy information solutions for our clients.

Scope of Work: The Senior Business Continuity Manager is responsible for leading the design, development, maintenance, and execution of the organization’s Business Continuity Management System (BCMS). This role is critical in ensuring Black Fox maintains its ISO 22301:2019 certification and organizational resilience. The candidate will oversee the enterprise-wide continuity strategy, ensuring that critical business functions can be maintained or rapidly restored in the event of a disruption.

The candidate must be able to understand and demonstrate the ability to develop continuity planning and crisis management frameworks across multiple platforms and computing environments.

Responsibilities: This resource will primarily be tasked with performing Business Continuity planning and operational activities including, but not limited to the following:

Program Management: Maintain and improve the ISO 22301 compliant Business Continuity Management System (BCMS). Lead internal and external audits related to BC/DR certifications.
Business Impact Analysis (BIA): Conduct periodic BIAs to identify critical business processes, Recovery Time Objectives (RTOs), and Recovery Point Objectives (RPOs).
Risk Assessment: Perform risk assessments to identify threats and vulnerabilities that could impact organizational operations.
Plan Development: Design, implement, and support business continuity and crisis management plans. Ensure plans are documented, accessible, and actionable.
Testing & Exercising: Plan and execute table-top exercises and full-scale drills to validate the effectiveness of continuity plans.
Incident Management: Serve as a key leader during disruptive events, facilitating the Crisis Management Team (CMT) and coordinating response efforts.
Training & Awareness: Assist with training/mentoring other staff on continuity roles and responsibilities.
Documentation: Develop and maintain business continuity administration procedures and documentation.

Education:

Bachelor’s Degree in Business Administration, Emergency Management, Computer Science, Information Systems, or other related field.
Certification in Business Continuity (e.g., CBCP, MBCI, ISO 22301 Lead Implementer) is highly preferred.

Experience:

The candidate must have skill and 10+ years of combined experience in business continuity, disaster recovery, or crisis management.
Experience implementing or managing ISO 22301 standards is required.
Experience with government contracting or IT services environments is a plus.

Specific Knowledge, Skills, and Abilities:

Advanced knowledge of ISO 22301:2019 standards and implementation.
In-depth knowledge of Business Impact Analysis (BIA) methodologies.
In-depth knowledge of Risk Management frameworks.
Solid working knowledge of Disaster Recovery (DR) planning and its integration with Business Continuity.
Solid working knowledge of verification testing techniques for continuity plans.
Solid working knowledge of technical requirements for Disaster Recovery.
Advanced interpersonal, written, and oral communication skills.
Working knowledge of Windows Servers and Cloud environments (Azure/AWS) as they relate to recovery strategies.

Personal Attributes:

Able to be trusted with sensitive information.
Experienced at working both independently and in a team-oriented, collaborative environment.
Ability to conduct research into issues and topics as assigned.
Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
Must be able to learn, understand, and apply new things quickly.
Highly self-motivated and directed.
Proven analytical and creative problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.

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 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles.
 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance)
 Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies.
 Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.
 Knowledge of ServiceNow Platform Architecture - Deep understanding of ServiceNow BCM module, CMDB integration, and workflow automation
 Knowledge of Business Continuity Standards - ISO 22301, NFPA 1600, and industry-specific regulatory frameworks
 Knowledge of Risk Management Methodologies - Quantitative and qualitative risk assessment, business impact analysis, and threat modeling
 Knowledge of IT Infrastructure and Services - Enterprise architecture, cloud services, disaster recovery technologies, and ITIL frameworks
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